Virginia Metalcrafter Orders
Please note that we will not be able to fulfill any Virginia Metalcrafter orders placed at our site since the company went out of business recently. These would include all items created through license from the Jefferson Foundation, Williamsburg Foundation, Mount Vernon and Newport Foundations.
Customer Service
We will process your internet order 24-48 hours once we have the required order information from you. All orders will be processed and will be submitted to csr@kaccents.com.
Items which are custom made on order such as specific items from the Home and Garden Catalogs and Bath catalogs have lead times. All these items are individually hand crafted and made to order. Estimated lead time on handcrafted items could range from 4-8 weeks, pending on product purchased. We are unable to accept returns on items which are finished based on your preferences.
All questions relating to any questions other than those involving orders, should be directed to csr@kaccents.com Our customer service representatives are here to answer all questions that you might have with Kaviik's Accents.
You can also send a certified check, money order or check made payable to "Accent Commerce Solutions" together with our order form to the following address:
Accent Commerce Solutions
P.O. Box 802
Milltown
NJ 08850-9998
Please note that orders processed through mail order will take an additional 2-3 weeks not including lead time.
Disputes
Your purchase constitutes your acceptance of our sales terms and agreement.
We thrive and honor on goodwill. Please note that if you dispute a valid charge on your credit card, we will pass the administrative cost of $50.00 which involves the charge made to us by the credit card company and the tedious administrative work involved in gathering and presenting all relevant information to support the valid sale to your credit card bank.
Credit card companies urge us to take the necessary action against individuals who dispute credit card charges without cause. If you choose to dispute the charges on your card without any reason, we will send your order into collections immediately. We keep all documentation and correspondence diligently.
Please note that we will not service any future orders from customers who cancel orders which are in production without just cause, who falsify credit card disputes and prove to be extremely unreasonable in their demands. We also reserve the right to do sales with such customers for future orders.
Payments not made by said date or earlier, shall render the account delinquent, and interest shall be charged at the rate of 2% per month or 24% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Accent Commerce Solutions, Inc, in the collection of amounts due. In the event suit is filed to enforce payment, it is agreed the venue will be the County of Middlesex, State of New Jersey.