TERMS OF SALE
Agreement
All purchases through Kaccents.com are governed by our Terms of Sale Agreement. Please read it carefully before making a purchase. If you do not wish to accept our Terms of Sale, please do not purchase any products through our site. (When we refer to "Kaccents.com," "we," or "our" such references include Kaccents.com and our affiliated companies.)
Purchases
When you click on the "SUBMIT" or similar button on a product screen, you agree to purchase the products indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.
Email Receipt
After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that Kaccents.com has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order.
Payments
1) Accuracy of credit card payment information is the responsibility of the customer.
2) Please ensure that the credit card statement billing address is provided for credit card payments. Due to credit card security regulations we will not be able to process your order promptly if the billing address provided cannot be verified by your credit card company.
3) Payments not made by the customer by the said date or earlier, shall render the account delinquent, and interest charges shall be accrued at the rate of 2% per month or 24% per year.
4) If customer selects "Check" payment method we must receive the check within ten (10) business days from date of order. If the check payment is not received within ten(10) business days then the order is automatically cancelled. Please mail check payments to Kaviiks Accents, P.O. Box 802, Milltown, NJ 08850.
5) Customers paying by check will be responsible for $50.00 Returned Check fee if the check is returned unpaid by the bank.
6) Customers further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Kaccents.com, in the collection of amounts due. In the event suit is filed to enforce payment, it is agreed the venue will be the County of Middlesex, State of New Jersey.
Payment Options
We accept MasterCard, Visa, American Express and check payments. Orders are shipped from multiple distribution centers. Hence the items on your order may arrive at separate times. In accordance with our payment terms, items scheduled to ship within 30 business days of the order date are charged full at the time of the order. Items with estimated ship dates beyond 30 days of the order date are charged at a time closer to the time of shipment. If you have any questions regarding your order please contact Customer Service for a current order status.
Shipping policy
Product Availability, Production and Shipping Timelines
We value our customers at Kaccents.com and our commitment to deliver quality products to you is our priority.
1) In order to provide our customers with the best value and fastest shipping results, we stock many of our items.
2) Upon receipt of your payment, we will produce your order (in the respective lead time). For in stock items, the item(s) on your order will be inspected, packed to ensure safe shipping, and shipped in 5 to 10 business days and in many cases sooner.
3) If we do not have the item available in stock then please allow 2-6 weeks for delivery. Some special order items might take longer.
4) Availability of merchandise is subject to change and items may be discontinued by manufacturer without notice.
5) Kaccents.com accepts no responsibility for a manufacturer's inability to supply merchandise.
6) All handcrafted merchandises are inspected for quality before shipping to ensure they are free of defects.
7) Custom orders cannot be returned or cancelled. This applies to any item made with finishes of your choice.
8) Product dimensions are approximate only and the actual dimensions may differ slightly as with handmade items. No two pieces of the same item may be exactly identical.
9)
Since the items are hand painted the actual finish may have minor variations from the sample finish shown online. Also note that lighting used for the picture may render the finish shown to vary slightly from the actual item. Hence items cannot be returned because of minor variations in the finish.
10) In cases of special order items and all promotions (including Discount Sale, Free Shipping, etc.)
are Final Sale and so returns, exchanges or cancellations are strictly not
accepted.
11) All orders are
shipped via reliable national carriers such as UPS, Fedex, or DHL and for
larger/heavier items by common carrier truck line freight companies. Please note that we take every reasonable step possible to ensure that your merchandise arrives safely and without damage.
12)
Shipping method
is normally by ground service unless RUSH shipping method is requested by the
customer.
13)
We
will normally ship the order to the shipping address given on the order. Any
shipping charges incurred due to changes in delivery arrangements initiated by
the customer
after the order has been shipped
will be the responsibility of the customer.
14) For credit card orders, if customer instructs
that the order be shipped to an alternate address than the credit card billing
address then the customer must contact their credit card company and register
the alternate shipping address as an authorized shipping address for the particular order and charge. This procedure is required for customer's protection and in accordance with credit card security regulations.
15) If customer
instructs that the shipment be delivered to an alternate address and recipient
(other than the customer) and/or the shipment be left with e.g. the front office of apartment buildings, then the customer agrees to accept the carrier company’s delivery record as confirmation of delivery. We will not accept any non-receipt and/or loss claims.
16)
If the customer's address (or the alternate shipping address instructed by the customer) is unsafe for standard ground delivery by Fedex/UPS/DHL then it is the customer's responsibility to request for delivery with signature. Note that the customer will be responsible for an additional charge of $5.00 for delivery with signature. If customer does not request signature delivery then the customer agrees to accept the shipping carrier company’s delivery record as confirmation of delivery. We will not accept any non-receipt and/or loss claims.
17)
Some orders are shipped directly from the manufacturer and may involve delivery signature. This is a shipping policy of the manufacturer and we cannot change it in any way. For all orders that are shipped with delivery signature the customer agrees to accept such shipments with signature delivery.
18)
All orders shipped with delivery signature must be accepted when shipping carrier delivers the shipment. If the customer is not available to receive the package on the first delivery attempt the shipping carrier will normally re-attempt delivery the next business day. If customer is still not available to receive shipments after shipping carrier re-attempted deliveries the shipment will be returned to us as "undeliverable". The customer agrees to pay re-shipping charges if the original shipment is return as undeliverable.
19)
Please do not refuse delivery unless you notice damage. If you refuse delivery for any other reason, you will be responsible for all return shipping and re-shipping charges.
20)
All special
shipping promotions such as “Free Shipping” are applicable to orders with shipping destinations within the 48 contiguous states of the US only.
21)
All orders shipped by common carrier freight to a residential address will be charged a residential delivery fee of $75.00. The residential delivery fee applies to all orders including orders participating in “Free Shipping” promotions.
22) All shipments will be
shipped to the shipping address provided by the customer on the order. If the
customer requires the shipment sent to a different address the customer must
notify us within reasonable time before the order is shipped. If the customer
requires alternate shipping arrangement after the order is shipped the customer
agrees to pay all related costs to re-direct the shipment. This applies to all
orders including orders with Free
Shipping promotions and Discount Sale.
23) Orders shipped by common
carrier freight normally includes a delivery notification to the customer to
schedule delivery. If the customer requires the freight delivered to an
alternate address after the order is shipped or when contacted by the freight
company for delivery appointment the customer agrees to pay all freight
re-consignment charges. The
re-consignment fee applies to all orders including orders
with Free
Shipping promotions and Discount Sale. Packaging
and Claim Information
1)
Kaccents.com
makes every reasonable effort to ensure that all merchandise is properly
packaged prior to shipping. Where necessary we use specially engineered materials and packaging
supplies to ensure that your order is properly protected during transit.
2)
All items are inspected prior
to shipping to ensure that they are free of defects. For shipments involving delivery signature it is the purchaser's responsibility to inspect the shipments at the time of delivery prior to signing the delivery receipt. The customer is required to check all packages for any visible signs of damage and/or negligence on the part of the shipping carrier and report any damages to us immediately.
3)
Any visibly damaged packages
delivered by UPS, DHL, Fedex or USPS should be refused at the time of delivery.
4)
If a UPS or Federal Express
shipment is found to be damaged after it has been accepted, contact Kaccents.com
to enable us to initiate proper actions. DO NOT DISPOSE ANY OF THE ORIGINAL
SHIPPING CARTONS OR PACKING MATERIALS THAT CAME WITH THE MERCHANDISE. YOUR
CLAIM WILL NOT BE PROCESSED WITHOUT ORIGINAL CARTON AND PACKING MATERIALS ARE
DISPOSED. If these
instructions are not followed, the damage claim will not be valid and
Kaccents.com or the carrier companies (UPS, DHL, Fedex or USPS, etc.) will not
be liable or responsible for any damage/loss thereby incurred by the purchaser. International Orders Due to
their weight and size, large and/or fragile nature international shipping and
handling charges can be very high compared to the price of the item(s). For
this reason only certain items are shipped internationally.
1)
All international
orders must be paid with a bank’s draft drawn in US Dollars only. We do not
accept international credit cards. 2)
Customer pays for
international shipping charges and any and all local taxes (if any) in the
country of destination. Please email us at
csr@kaccents.com for shipping charges.
3)
Special
promotions such as “Free Shipping” do not apply to international orders.
4)
International
customers may also make their own shipping arrangements and inform
csr@kaccents.com. We will contact their shipping carrier for merchandise
pick-up. Return
Policy
All returns will be subject to and in accordance to our
return policy and Terms of Sale. Only certain types of merchandise can be
returned as many of our products are custom made to order with color preferences and others may originate from our foreign warehouses. All items which are customized and/or finished based on customer preferences cannot be returned.
1)
In cases of all
promotions (including Discount Sale, Free Shipping, etc.) are Final Sale and so
returns, exchanges or cancellations are strictly prohibited. In the event of
damages, you will be issued a replacement only.
2)
We will not
accept returns due to your own carelessness in handling and/or the installation
of the merchandise. Please do not attempt to return such merchandise.
3)
Custom orders
cannot be returned or cancelled. This applies to any item made with finishes of your choice, special orders and import items.
4)
Product dimensions are approximate only and the actual dimensions may differ slightly as with handmade items. No two pieces of the same item may be exactly identical.
5)
Do not refuse
shipments at the time of delivery. We will not be able to process your return
on this basis.
6)
As many items are
produced upon confirmed customer order all returned merchandise will be subject
to a 50% restocking fee. Additionally, customer also agrees to pay outward
shipping costs, if not paid on the order, and all return shipping expenses.
7)
Requests
for returns must be made to
csr@kaccents.com within 3 days from the date of receipt of order.
Our customer service staff will assist you with the return procedures for
qualified returns.
8)
For qualified returns,
customers will be sent a Return
Authorization (RA) containing the Return Authorization Number (RAN) and other
details. Please sign and fax the Return Authorization form to (802-609-2332).
Once we receive the signed RA we will start processing the return and provide
further return instructions to the customer.
9)
For qualified
returns, the returned merchandise must be in saleable condition and come with
its original carton and packing materials. If the merchandise appears used NO
REFUND WILL BE ISSUED. In such cases, the item will be re-shipped to the
customer and the customer agrees to pay the
re-shipping charges.
10)
Refund will be
issued only after we received and inspected the returned merchandise. Refunds
for qualified returns will be calculated as value of merchandise less outward
shipping charges and restocking fees, and the refund will be credited to the credit card
account used for the original order. If the customer paid by check, refund
will be issued by check.
11)
You must return
the merchandise as new and in its original carton and packing materials and
follow the return instructions given by our customer service staff.
Damaged Shipment
1)
If after
unpacking you find that the merchandise is damaged, please contact our customer
service at
csr@kaccents.com within 3 days of receiving your order. Received
date and time will be deemed as delivery date and time recorded by the shipping
carrier.
2)
When reporting
damages please send
csr@kaccents.com clear images of the damaged item(s). This will help in
processing your replacement quickly. Our customer service staff will assist you
with the replacement of the damaged merchandise in accordance to our Return
Policy.
3)
Before replacing
damaged items the original damaged merchandise must be returned to us. We will
arrange for pick-up of the damaged item and process the replacement at no cost
to the customer.
4)
All damaged items
returned must be packed in its original carton and packing materials, and, made
available for our shipping carrier pick-up.
5)
Do not attempt to
return the package by your own shipping method. If we do not receive the
original shipment we will not be able to process your replacement.
6)
If you receive
visibly damaged package you must report the damage to the shipping carrier when
refusing the shipment and report the same to our staff at
csr@kaccents.com. You may also fax this report to (802) 609-2332.
7)
We will make
every effort to replace the item(s) as soon as possible. However many products are hand made and so customer agrees to allow reasonable time to replace. Other products may be available in limited quantities only. In such cases and/or if we are unable to replace the item you ordered we may offer an alternative product for your approval or cancel the original order and issue a refund.
8)
Take extra
precaution for shipments delivered by common carrier freight companies. Upon
delivery, please be sure and inspect all packages carefully before the driver
leaves and prior to signing the delivery receipt. A signed delivery receipt
from the common carrier freight company states the merchandise was received in
good condition.
9)
If you feel there
might be damages of any kind, please note the damages on the driver's delivery
receipt. It will be impossible to claim for damages if these conditions have
not been met.
Claims
1)
All claims for
shortages, damages, defective merchandise, etc., must be reported to
csr@kaccents.com within 3 days of receipt of merchandise.
2)
When we do
arrange pick-up of merchandise from you, we will normally arrange a 3-Attempt
pick-up service. Please ensure that the merchandise is picked up within these 3
attempts; otherwise it is your responsibility to return the merchandise to us at
your own cost. We do not RE-issue call tags or freight pick-up as this is a
costly service.
3)
Please note that
shipping charges are not refundable. Any items to be returned must be in new
unused condition. Items must be in original and unmarked package with all
components, accessories, instructions, literature, and inserts intact. Please
DO NOT return items which are USED.
4)
To facilitate the
return process on valid return items, please ensure that you submit your request
for return to our customer service at
csr@kaccents.com with your order number, full name, phone number, the
item(s) that you want to return, and the reason you are returning each of the
item(s). Our customer service will advise the procedures for return and where to
ship the returned merchandise. For your protection you must insure your return
shipment for its value and using a shipper such as UPS or Fed Ex that has
package tracking systems. Custom orders based on your finish preferences and
imports are not returnable as they are considered special order items. No
returns will be accepted on items offered with promotions such as Discount Sale,
Free Shipping, etc.
Disputes
All purchases through Kaccents.com are governed by our Terms of Sale Agreement. As per Consumer Affairs regulations your purchase at our website constitutes your acceptance of our Terms of Sale and agreement.
1)
We thrive and
honor on goodwill. However please note that if the customer disputes a valid
charge on his/her credit card, the customer agrees to accept the dispute
resolution administrative cost of $50.00 as an additional charge to the credit
card account on his/her order. Dispute resolution involves tedious
administration and costs to us to gather and present all relevant and valid
information to your credit card company to support the valid sale and charge.
The dispute resolution administrative fee will be charged to recover these
costs.
2)
Credit card
companies urge us to take the necessary action against individuals who dispute
valid credit card charges. If you choose to dispute a valid charge on your card,
we may also send your account into collections immediately or file you into
court. We keep all documentation and correspondence diligently.
3)
Please note that we reserve the right to not service any future orders from customers who cancel orders which are in production, who falsify credit card disputes and prove to be extremely unreasonable in their demands.
4)
Customers who
unfairly, unjustly or prematurely dispute valid credit card charges will render void all sale prices and promotions on their order.
In such cases, the customer agrees to pay Kaviiks Accents the regular retail price and all shipping costs for their order plus all dispute resolution administrative costs incurred.
5)
Also see Payments
section (4) above. Indemnification YOU AGREE TO DEFEND,
INDEMNIFY AND HOLD COMPLETELY HARMLESS Kaccents.com FROM AND AGAINST ANY AND ALL
CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR
RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.