TERMS OF SALE
Agreement
All purchases through Kaccents.com are governed by our Terms of Sale Agreement. Please read it carefully before making a purchase. If you do not wish to accept our Terms of Sale, please do not purchase any products through our site. (When we refer to "Kaccents.com," "we," or "our" such references include Kaccents.com and our affiliated companies.)
Purchases
When you click on the "SUBMIT" or similar button on a product screen, you agree to purchase the products indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.
Email Receipt
After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that Kaccents.com has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order.
Payments
1) Accuracy of credit card payment information is the responsibility of the customer.
2) Please ensure that the credit card statement billing address is provided for credit card payments. Due to credit card security regulations we will not be able to process your order promptly if the billing address provided cannot be verified by your credit card company.
3) Payments not made by the customer by the said date or earlier, shall render the account delinquent, and interest charges shall be accrued at the rate of 2% per month or 24% per year.
4) If customer selects "Check" payment method we must receive the check within ten (10) business days from date of order. If the check payment is not received within ten(10) business days then the order is automatically cancelled. Please mail check payments to Kaviiks Accents, P.O. Box 802, Milltown, NJ 08850.
5) Customer(s) paying by check will be responsible for $50.00 Returned Check fee if the check is returned unpaid by the bank.
6) Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Kaccents.com, in the collection of amounts due. In the event suit is filed to enforce payment, it is agreed the venue will be the County of Middlesex, State of New Jersey.
Payment Options
We accept MasterCard, Visa, American Express and check payments. Orders are shipped from multiple distribution centers. Hence the items on your order may arrive at separate times. In accordance with our payment terms, items scheduled to ship within 30 business days of the order date are charged full at the time of the order. Items with estimated ship dates beyond 30 days of the order date are charged at a time closer to the time of shipment. If you have any questions regarding your order please contact Customer Service for a current order status.
Shipping policy
Product Availability, Production and Shipping Timelines
We value our customers at Kaccents.com and our commitment to deliver quality products to you is our priority.
1) In order to provide our customers with the best value and fastest shipping results, we stock many of our items.
2) Upon receipt of your payment, we will inspect your item, pack it to ensure safe shipping, and ship it with in 5 to 10 business days and in many cases sooner if the item is in stock.
3) If we do not have the item available in stock then please allow 2-6 weeks for delivery. Some special order items might take longer.
4) Availability of merchandise is subject to change and items may be discontinued by manufacturer without notice.
5) Kaccents.com accepts no responsibility for a manufacturer's inability to supply merchandise.
6) All handcrafted merchandises are inspected for quality before shipping to ensure they are free of defects.
7) Custom orders cannot be returned or cancelled. This applies to any item made with finishes of your choice.
8) In cases of special order items, all promotions (including Final Sale, Free Shipping, etc.) returns, exchanges or cancellations are strictly prohibited. We do not accept returns on import items.
9) All orders are shipped via reliable national carriers such as UPS, Fedex, or DHL and for larger/heavier items by common carrier truck line freight companies. Please note that we take every reasonable step possible to ensure that your merchandise arrives safely and without damage.
10) Shipping method is normally by ground service unless RUSH shipping method is requested by the customer.
11) We will normally ship the order to the shipping address given on the order. Any shipping charges incurred due to changes in delivery arrangements initiated by the customer will be the responsibility of the customer.
12) For credit card orders, if customer instructs that the order be shipped to an alternate address than the credit card billing address then the customer must contact their credit card company and register the alternate shipping address as an authorized shipping address for the particular order and charge. This procedure is required for customer's protection and in accordance with credit card security regulations.
13) If customer instructs that the shipment be delivered to an alternate address and recipient (other than the customer) and/or the shipment be left with e.g. the front office of apartment buildings, then the customer agrees to accept the carrier company’s delivery record as confirmation of delivery. We will not accept any non-receipt and/or loss claims.
14) If the customer's address (or the alternate shipping address instructed by the customer) is unsafe for standard ground delivery by Fedex/UPS/DHL then it is the customer's responsibility to request for delivery with signature. Note that the customer will be responsible for an additional charge of $5.00 for delivery with signature. If customer does not request signature delivery then the customer agrees to accept the shipping carrier company’s delivery record as confirmation of delivery. We will not accept any non-receipt and/or loss claims.
15) All special shipping promotions such as “Free Shipping” are applicable to orders with shipping destinations within the 48 contiguous states of the US only.
16) All orders shipped by common carrier freight to a residential address will be charged a residential delivery fee of $55.00. The residential delivery fee applies to all orders including orders participating in “Free Shipping” promotions.
Packaging and Claim Information
1) Kaccents.com makes every reasonable effort to ensure that all merchandise is properly packaged prior to shipping. We use specially engineered materials and packaging supplies to ensure that your order is properly protected during transit.
2) All items are inspected prior to shipping to ensure that they are free of defects. It is the purchaser's responsibility to inspect all shipments at the time of delivery prior to signing for receipt of merchandise. The customer is required to check all packages for any visible signs of damage and/or negligence on the part of the carrier and report any damages to us immediately.
3) Any visibly damaged packages delivered by UPS, DHL, Fedex or USPS should be refused at the time of delivery.
4) If a UPS or Federal Express shipment is found to be damaged after it has been accepted, contact Kaccents.com to enable us to initiate proper actions. DO NOT DISPOSE ANY OF THE ORIGINAL SHIPPING CARTONS OR PACKING MATERIALS THAT CAME WITH THE MERCHANDISE. YOUR CLAIM WILL NOT BE PROCESSED WITHOUT ORIGINAL CARTON AND PACKING MATERIALS ARE DISPOSED.
If these instructions are not followed, the damage claim will not be valid and Kaccents.com or the carrier companies (UPS, DHL, Fedex or USPS, etc.) will not be liable or responsible for any damage/loss thereby incurred by the purchaser.
International Orders
Due to their weight and size, large and/or fragile nature international shipping and handling charges can be very high compared to the price of the item(s). For this reason only certain items are shipped internationally.
1) All international orders must be paid with a bank’s draft drawn in US Dollars only. We do not accept international credit cards.
2) Customer pays for international shipping charges and any and all local taxes (if any) in the country of destination. Please email us at csr@kaccents.com for shipping charges.
3) Special promotions such as “Free Shipping” do not apply to international orders.
4) International customers may also make their own shipping arrangements and inform csr@kaccents.com. We will contact their shipping carrier for merchandise pick-up.
Return Policy
All returns will be subject to and in accordance to our return policy and Terms of Sale. Only certain types of merchandise can be returned as many of our products are custom made to order with color preferences and others may originate from our foreign warehouses. All items which are customized and/or finished based on customer preferences cannot be returned.
1) In cases of all promotions (including Discount Sale, Final Sale, Free Shipping, etc.) and therefore returns, exchanges or cancellations are strictly prohibited. In the event of damages, you will be issued a replacement only.
2) We will not accept returns due to your own carelessness in handling and/or the installation of the merchandise. Please do not attempt to return such merchandise.
3) Custom orders cannot be returned or cancelled. This applies to any item made with finishes of your choice.
4) We do not accept returns on special orders and import items.
5) Do not refuse shipments at the time of delivery. We will not be able to process your return on this basis.
6) As many items are produced upon confirmed customer order all returned merchandise will be subject to a 50% restocking fee.
7) Requests for returns must be made to csr@kaccents.com within 3 days from the date of receipt of order. Our customer service staff will assist you with the return procedures.
8) For qualified returns, customers will be sent a Return Authorization (RA) containing the Return Authorization Number (RAN) and other details. Please sign and fax the Return Authorization form to (802-609-2332). Once we receive the signed RA we will start processing the return and provide further return instructions to the customer.
9) For qualified returns, the returned merchandise must be in saleable condition and come with its original carton and packing materials. If the merchandise appears used NO REFUND WILL BE ISSUED. In such cases, the customer agrees to be responsible for re-shipping charges to the customer.
10) Refund will be issued only after we received and inspected the returned merchandise. Refunds for qualified returns will be calculated as value of merchandise less original shipping charges and restocking fees, and will be credited to the credit card used for the original order.
11) You must return the merchandise as new and in its original carton and packing materials and follow the return instructions given by our customer service staff.
Damaged Shipment
1) If after unpacking you find that the merchandise is damaged, please contact our customer service at csr@kaccents.com within 3 days of receiving your order. Received date and time will be deemed as delivery date and time recorded by the shipping carrier.
2) When reporting damages please send csr@kaccents.com clear images of the damaged item(s). This will help in processing your replacement quickly. Our customer service staff will assist you with the replacement of the damaged merchandise in accordance to our Return Policy.
3) Before replacing damaged items the original damaged merchandise must be returned to us. We will arrange for pick-up of the damaged item and process the replacement at no cost to the customer.
4) All damaged items returned must be packed in its original carton and packing materials, and, made available for our shipping carrier pick-up.
5) Do not attempt to return the package by your own shipping method. If we do not receive the original shipment we will not be able to process your replacement.
6) If you receive visibly damaged package you must report the damage to the shipping carrier when refusing the shipment and report the same to our staff at csr@kaccents.com. You may also fax this report to (802) 609-2332.
7) We will make every effort to replace the item(s) as soon as possible. However many products are hand made and so customer agrees to allow reasonable time to replace. Other products may be available in limited quantities only. In such cases and/or if we are unable to replace the item you ordered we may offer an alternative product for your approval or cancel the original order and issue a refund.
8) Take extra precaution for shipments delivered by common carrier freight companies. Upon delivery, please be sure and inspect all packages carefully before the driver leaves and prior to signing the delivery receipt. A signed delivery receipt from the common carrier freight company states the merchandise was received in good condition.
9) If you feel there might be damages of any kind, please note the damages on the driver's delivery receipt. It will be impossible to claim for damages if these conditions have not been met.
Claims
1) All claims for shortages, damages, defective merchandise, etc., must be reported to csr@kaccents.com within 3 days of receipt of merchandise.
2) When we do arrange pick-up of merchandise from you, we will normally arrange a 3-Attempt pick-up service. Please ensure that the merchandise is picked up within these 3 attempts; otherwise it is your responsibility to return the merchandise to us at your own cost. We do not RE-issue call tags or freight pick-up as this is a costly service.
3) Please note that shipping charges are not refundable. Any items to be returned must be in new unused condition. Items must be in original and unmarked package with all components, accessories, instructions, literature, and inserts intact. Please DO NOT return items which are USED.
4) To facilitate the return process on valid return items, please ensure that you submit your request for return to our customer service at csr@kaccents.com with your order number, full name, phone number, the item(s) that you want to return, and the reason you are returning each of the item(s). Our customer service will advise the procedures for return and where to ship the returned merchandise. For your protection you must insure your return shipment for its value and using a shipper such as UPS or Fed Ex that has package tracking systems. Custom orders based on your finish preferences and imports are not returnable as they are considered special order items. No returns will be accepted on items which are on sale or come with free shipping.
Disputes
All purchases through Kaccents.com are governed by our Terms of Sale Agreement. As per Consumer Affairs regulations your purchase at our website constitutes your acceptance of our Terms of Sale and agreement.
1) We thrive and honor on goodwill. However please note that if you dispute a valid charge on your credit card, you agree to accept the dispute resolution administrative cost of $50.00 to the credit card account on the order. Dispute resolution involves tedious administration and costs to us to gather and present all relevant and valid information to your credit card company to support the valid sale and charge. The dispute resolution administrative fee will be charged to recover these costs.
2) Credit card companies urge us to take the necessary action against individuals who dispute valid credit card charges. If you choose to dispute a valid charge on your card, we may also send your account into collections immediately or file you into court. We keep all documentation and correspondence diligently.
3) Please note that we reserve the right to not service any future orders from customers who cancel orders which are in production, who falsify credit card disputes and prove to be extremely unreasonable in their demands.
4) Customers who unfairly or prematurely dispute valid credit card charges will render all sale prices and promotions on their order. Such customers will owe Kaccents.com the regular retial price and all shipping costs for their original order plus all dispute resolution administrative costs incurred.
5) Also see Payments section (4) above.
Indemnification
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS Kaccents.com FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.